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Cloud Cost Optimization.
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Cloud Cost Optimization.
Data & Gen AI.
Cloud Security.
Cloud Training.
RENOVACLOUD
ONE PARTNER FOR THE ENTIRE AWS SUPPORT JOURNEY
Everything Included When Renova Cloud Becomes Your AWS Partner-Led Support Provider.
Faster Incident Response
Priority-based response with critical issues addressed in as little as 15 minutes.
24/7 In Vietnamese & English
Local support, anytime, in your preferred language.
On-Site Support When It Matters
On-site assistance for critical projects and incidents.
AWS-Grade Diagnostics
Faster root cause analysis and issue resolution with 67+ AWS diagnostic tools and expert support.
Direct AWS Escalation
One support team with direct access to AWS experts.
Free Well-Architected Review
Receive a free AWS WAR with recommendations to improve security, performance, and cost.
Free Access To Renovisor
Monitor and optimize AWS costs with unlimited access to the Renovisor dashboard.
Local VND Billing
Simple local invoicing with no cross-border payment hassle.
RENOVACLOUD
SUPPORT BEYOND AWS INFRASTRUCTURE
Cloud Problems Don't Stop At AWS. We Troubleshoot Across Applications, DevOps, Kubernetes, Databases, And Infrastructure - So You Work With One Team, Not Multiple Vendors.
RENOVACLOUD
AWS PARTNER-LED SUPPORT PLANS FROM RENOVACLOUD
Whether You're Running Production Workloads Or Mission-Critical Applications, Choose The Level Of Support That Matches Your Business Needs - With 24/7 Coverage & Expert Local Support.
| Feature | Business Support+ From $29/mo per account | Enterprise Support From $5,000/mo per payer org |
|---|---|---|
| Recommended for | Production workloads, fast-growing digital-native companies, mid-market enterprises | Mission-critical operations, large enterprises, highly regulated industries |
| Business-critical response | Under 30 minutes | Under 15 minutes |
| Production system down | Under 1 hour | Under 1 hour |
| Production system impaired | Under 4 hours | Under 4 hours |
| 24/7 technical support | Included | Included |
| AI-powered assistance | Included | Included |
| Local Vietnamese & English support | Included | Included |
| Proactive health reviews | Included | Included, with expanded strategic guidance |
| Technical Account Manager | Support-team guidance based on scope | Designated local TAM |
| Cost optimization | Renovisor dashboard & best-practice guidance | Renovisor + advanced optimization, anomaly detection, FinOps reporting |
| Team enablement | Guidance and curated best practices | Custom workshops and direct enablement based on scope |
| On-site customer support | Available based on scope | Included for enterprise and critical engagements |
| AWS Well-Architected Review | Free assessment + AWS WAR Remediation Credits | Free assessment + WAR Remediation Credits + expanded strategic guidance |
| Renovisor cost dashboard | Free (AWS usage charges apply) | Free (AWS usage charges apply) |
Starting prices subject to scope & Vietnam market tiering.
Business Support+ Is A Good Fit For
- Startups & digital-native businesses moving into production
- Companies with customer-facing applications on AWS
- Mid-market organizations scaling their cloud footprint
- Teams that need 24/7 coverage without internal support desk
- Customers migrating off legacy Developer or Business Support
Enterprise Support Is A Good Fit For
- Large Enterprises With Complex AWS Organizations
- Organizations With Strict Uptime Or Recovery Requirements
- Financial Services & Other Regulated Industries
- Teams Preparing Major Migrations, Launches, Or Modernization
- Business Running High-Volume Customer Platforms
RENOVACLOUD
HOW AWS PARTNER-LED SUPPORT WORKS WITH RENOVACLOUD
Cloud Support That Turns From Reactive Troubleshooting Into Continuous Operational Improvement.
Assess Your Environment
Review your AWS workloads, architecture, support requirements & operational processes.
Set Up Support
Configure communication, IAM access, escalation procedures.
Start 24/7 Support
Your dedicated support team begins monitoring & assisting your environment.
Escalate AWS When Needed
Complex issues are coordinated directly with AWS while we manage the process.
Optimize Continuously
Receive ongoing recommendations to improve security, performance, automation and costs.
Enterprise Support
Business Support
Production System Down
Production system impaired
RENOVACLOUD
FAQ
Everything Teams Typically Ask Before Switching To AWS Partner-Led Support.
No. Renova Cloud becomes your primary support contact, but the model is backed by AWS Support. For complex cases, including situations that call for physical, on-site engineering support, we escalate and collaborate directly with AWS Technical Account Managers & service teams.
AWS’s diagnostic tools use customer-approved IAM access to pull relevant metadata and metrics for troubleshooting. AWS states these tools cannot access customer data or make changes to customer AWS resources. Access is always configured according to your agreed support scope and security policies.
Yes. Renova Cloud provides frontline technical support in both Vietnamese and English, so local technical teams and business stakeholders can communicate clearly during incidents and operational reviews.
Yes. For enterprise customers and critical engagements, Renova Cloud engineers can provide physical on-site support at your premises, especially valuable during severe incidents, major migrations, launches, infrastructure events, and situations that require direct coordination with your teams.
No. Business Support+ is built for production workloads and starts at a significantly lower minimum than Enterprise Support, which is better suited to mission-critical environments that need designated guidance and more proactive engagement.
Yes. Depending on your plan and scope, support can include cost-optimization recommendations, AWS Trusted Advisor insights, anomaly detection, resource right-sizing, and FinOps reporting, and we can connect those findings to broader cost-optimization initiatives.
Yes, where they interact with AWS. Our scope can cover interoperability issues involving common third-party operating systems, platforms, and applications, and our team brings hands-on experience with Terraform, CI/CD, Kubernetes, containers, databases, security tools, and application environments.
No, not immediately. Existing Developer and Business Support customers can keep using their current plan during the transition period, but AWS will discontinue both on January 1, 2027. Starting your assessment early just gives you more time to compare options, align stakeholders, and plan the move.
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Modernization.
Data.
AI.
Finops.
Security.
Operations.
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Modernization.
Data.
AI.
Finops.
Security.
Operations.